The code is emailed to the address on the order, usually within one business day. Before contacting us:

1. Check your spam/junk folder (sender: [email protected]).
2. Confirm the email used at purchase or on the PO.
3. For a purchase order (school / service centre), allow 1–2 business days after we receive the PO.

Still nothing? Email us your order or PO number and we'll resend the code the same day.

This message almost always comes from the network blocking validation, not the code. Try in order:

1. Check that the device is connected to the Internet.
2. On a school or business network, the firewall may block WordQ: ask your IT to allow access to the activation servers, then retry.
3. Copy-paste the code (don't type it) to avoid O/0, I/1 mistakes.
4. Temporarily disable any VPN.

If it persists, send us a screenshot of the exact message via the support form.

It depends on your license type. An individual license activates on one device; a volume license allows a set number of installs (e.g. 11 seats). The allowed number is in your activation email. See “Licenses & seats”.

Individual license: one code for one device (one student, one home computer). Volume license: one code allowing a set number of installs — e.g. 11 seats across one or more labs. What counts is the total installs, regardless of the number of rooms. The allowed number is in your activation email.

Yes. The code works as long as total active installs don't exceed the number purchased. You can spread your 11 seats across labs or computers in any combination.

Deactivate WordQ on the old computer (software Help menu) before installing on the new one. If the computer is no longer accessible, email us your code and we'll free the install for you.

All installers and step-by-step guides are in Help → Installation guides. Pick your version (WordQ 6, WordQ 5, or WordQ for Chrome) and your device (Windows, Mac, Chromebook, iPad).

• WordQ 6 (Windows/Mac): the latest, recommended for new installs.
• WordQ 5: previous version, for environments still deploying it.
• WordQ for Chrome: runs in the Chrome browser, ideal for Chromebooks and Google-account deployment.

When in doubt, tell us your device and we'll guide you.

Note the step where it stops and the exact error message, then attach a screenshot to the support form. On a school computer, admin rights are often the cause: your IT may need to allow the install.

Follow the “WordQ for Chrome” guide in the Help section. Add the extension to Chrome, then activate it with your code. It works on Windows, Mac, and Chromebook.

Yes. Activate WordQ for Chrome with the student's Google account (often the school account). That account holds the license, so use the same one every time.

Yes. Your school's Google Workspace admin can push the extension to a group of students from the admin console. Email us and we'll provide the extension ID and the steps for your IT.

1. Open WordQ → voice / text-to-speech settings.
2. Choose the voice from the list of installed voices.
3. If it's missing, it isn't installed yet: follow the guide to download the voice module, then select it.

Tell us the voice and your device if you can't find it.

1. Check the device volume and audio output (headphones plugged in?).
2. Confirm a voice is selected in WordQ's settings.
3. Restart WordQ after installing a voice.

1. On the login page, click “Forgot password”.
2. Enter your account email; a reset link is sent (check spam).
3. The link expires: use the most recent one if you made several requests.

No email after a few minutes? The address may not match the account — email us so we can check.

The client area (the “Login” link at the top of the site) gathers your purchases, access, and renewals. Use the email provided on your order.

The Club des Pros gives free WordQ access to professionals who support students: speech-language pathologists, special-education teachers, occupational therapists, and other practitioners. The goal: to let you try and recommend the tool first-hand.

1. Fill out the Club des Pros membership request (link in the Help section / support form).
2. Give your profession and, if applicable, your professional order or association (e.g. OOAQ, OPPQ) and member number.
3. You'll receive access by email once approved.

Activation issue? Send us a screenshot — it's often an existing account or a different email.

We usually reach out before expiry, but you can start a renewal anytime. Tell us:

• The product and current expiry.
• The number of licenses / seats wanted.
• The billing email and, for schools, the upcoming purchase order.

We'll send the quote quickly so everything is ready for the new term.

Your content isn't deleted at expiry, but the tool stops working until the renewal is activated. To avoid interruption, start the renewal a few weeks before the expiry date.

For a product like the C-Pen reader or a volume license, add the item to the cart and click “Request a quote”, or email us the product, quantity, and your institution. We'll send the quote by email.

That's accepted. Send us your PO; we confirm receipt, then issue the activation codes and the invoice. Allow 1–2 business days after we receive the PO.

Give us your invoice or order number and what you need (invoice copy, payment receipt, or a change). We'll send it by email.

The C-Pen (Reader 2) is a handheld device that reads printed text aloud: glide it along the line and it speaks the words with a natural voice. No computer required. The getting-started guide is in the Help section.

Request a quote (see “Billing”), specifying the quantity. We'll prepare the quote and, if needed, the purchase-order terms.